TERMS AND CONDITIONS
1. BACKUP SERVICE:
R.O.B.A.R. TECHNOLOGIES agrees to offer to provide an initial full backup of the
subscribers’ computer(s) DATA FILES ONLY, NO PROGRAM FILES, and then provide
partial backups of the clients DATA FILES ONLY, NO PROGRAM FILES, when initiated
by subscriber. R.O.B.A.R. TECHNOLOGIES will store these data files for the
subscriber for at least Thirty (30) Days. Upon the request of the subscriber,
R.O.B.A.R. TECHNOLOGIES will locate and transfer these files to the subscriber's
computer, within 48 hours. Subscriber, at an additional charge may also
request emergency service, within 4 hours. If SUBSRIBER declines R.O.B.A.R.
TECHNOLOGIES’ offer to
provide a full backup of DATA FILES ONLY, NO PROGRAM FILES, then SUBSCRIBER
understands that it is SUBSCRIBERS’ responsibility to do so.
2. BACKUP SCHEDULING:
Mon/Tue/Wed/Thu/Fri – Time between 6:00pm-6:00am unless alternate schedule is
required by customer. Subscriber understands and agrees it is not
realistic or necessary to backup every file on a computer. Many files are
program based or operating system based and typically not deemed critical
to backup and recovery requirements. Subscriber understands and agrees it is the
function of R.O.B.A.R. to backup actual data files deemed critical by the
subscriber and detailed on their “Data Identification Form”. Software
backup settings are verifiable by Subscriber through regular email summaries
provided following each backup period. Subscriber
further understands that
should new software be added it is the Subscribers responsibility to adjust the
R.O.B.A.R. backup scheduling and inclusions of said software data files
and/or directories or contact an authorized R.O.B.A.R. Agent to adjust the
backup scheduling and inclusions of said software data files and/or
directories.
3. PAYMENT FOR SERVICES:
All work not specifically quoted in written form using “R.O.B.A.R. Subscription
Form” or included herein will be billed at R.O.B.A.R. TECHNOLOGIES current
rate for service work. All work shall be bound by the Terms and Conditions of
this Agreement. The monthly amounts may be payable by Visa, MasterCard and
American Express. All charges herein maybe subject to existing and future
federal, state, and local taxes. Such taxes, if any, are payable by the
Subscriber. All amounts are auto-billed on the first of each month and
Subscriber must provide a valid credit card for payment processing. Monthly
invoices will be sent by E-Mail or FAX by the 1st of every month. Service may be
cut off by the 5th of any month for non-payment due to a declined/expired credit
card. It is the subscribers’ responsibility to verify available funds on the
credit card that has been provided. Payments received after the 5th may be
assessed a $30.00 late fee. If service is cut off due to non-payment there is a
$59.99 reactivation fee. In the event it shall become necessary for R.O.B.A.R.
TECHNOLOGIES to institute legal proceedings or employ a collection agency to
collect moneys due as part of this Agreement, including service fees, the
Subscriber shall also pay reasonable attorney or collection agency fees and
expenses.
R.O.B.A.R. Technologies
reserves the right to suspend or terminate Subscribers backup account for
non-payment. R.O.B.A.R Technologies shall have no further obligations should
Subscribers account become past due for any reason. R.O.B.A.R. Technologies
reserves the right to refuse future service for customers whose accounts become
past due.
4. TERM OF AGREEMENT:
This Agreement shall be a period not less than 12-months and shall be
automatically renewable at the option of both parties, unless either party shall
notify the other in writing of the intent to cancel. In the event of renewal,
the Subscriber shall pay the fees for services consistent with Subscribers
accounts total monthly backup size, subject to any increases in rates as
specified in Section 8. If the agreement is terminated by the subscriber before
the minimum 12-month contract is over the subscriber is responsible for paying
for
any free promotional
items, such as, hardware, software or service that was part of an initial sign
on package.
5. LIMITATION OF
WARRANTY LIABILITY: R.O.B.A.R. TECHNOLOGIES warrants and represents that the
software and equipment provided will be free from defects in material and
workmanship for a period of 12-months (365) days after installation. The
obligation of R.O.B.A.R. TECHNOLOGIES under the warranty is limited to the
repair or replacement, at R.O.B.A.R. TECHNOLOGIES option, of a non-conforming
product, part or component thereof, except consumable accessories, within a
reasonable time after notification. The Subscriber's remedies are limited to
R.O.B.A.R. TECHNOLOGIES obligations stated herein, subject to the "EXCLUSIVE
REMEDY" set forth
in paragraph 6 herein.
This warranty extends only to the Subscriber. THIS WARRANTY IS EXCLUSIVE AND IN
LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS. R.O.B.A.R. TECHNOLOGIES has not made and
makes no guarantee or warranty, including implied warranty or merchantability or
fitness, that the system, equipment, or services supplied will avert, avoid or
prevent the loss of data or information or the consequences therefrom, which the
system or service is designed to provide. It is mutually understood and agreed
that in executing this Agreement, Subscriber is not relying on any advice or
advertisement of R.O.B.A.R. TECHNOLOGIES. Subscriber agrees that any
representation, promise, condition, inducement or warranty, express or implied,
including those of merchantability and fitness, not included in writing in this
Agreement shall not be binding upon any "party." The Subscriber assumes all risk
for loss or damage to the Subscriber's equipment and data files except as
specified herein.
6. EXCLUSIVE REMEDY:
Because of the nature of the services rendered and the system as a whole, it is
impractical and extremely difficult to fix the actual damages, if any, which may
result from failure on the part of R.O.B.A.R. TECHNOLOGIES to perform its
responsibilities under this contract. Subscriber does not desire this contract
to provide full liability for loss, damage or injury due directly or indirectly
to occurrences, or consequences therefrom, which the service or system is
designed to deter or avert. In the event R.O.B.A.R. TECHNOLOGIES should be found
liable for loss, damage or injury due to a failure of the equipment or services
provided under this Agreement or the equipment in any respect, its liability
shall be limited to $250.00, or if the customer has completed a Data
Identification Form, they may elect to have Hughes Computer Services, Inc.
(under contract with R.O.B.A.R. Technologies) perform professional data recovery
services on the hard drive protected with R.O.B.A.R. Technologies software, as
the agreed upon liquidated damages and not as a penalty. The Subscriber
understands and agrees that not every hard drive is able to have successful data
recovery services performed and it is possible that their hard drive could fail
in a manner preventing viable recovery efforts. The customer may elect to
receive monetary compensation up to $250.00 or they may elect to receive
professional data recovery services provided by Hughes Computer Services, Inc.
who has been retained as R.O.B.A.R. Technologies’ preferred data recovery
company. These liquidated damages are the exclusive remedy for any failure of
services or equipment, and the provisions of this paragraph shall apply if loss,
damage or injury, irrespective of cause or origin, results directly or
indirectly to a person or property from the performance or nonperformance of any
obligation of R.O.B.A.R. TECHNOLOGIES from negligence, active or otherwise, of
R.O.B.A.R. TECHNOLOGIES, its agents or employees. It is intended and expressly
agreed that the purpose of the preceding provisions are to set an upper limit to
the amount recoverable by Subscriber and to fix liability of R.O.B.A.R.
TECHNOLOGIES at a specific sum of $250.00. If Subscriber desires additional
liability coverage, it shall be his/her responsibility to secure it from an
insurance carrier or other agency of his/her choice, at his/her own expense.
Subscriber shall bring no suit against R.O.B.A.R. TECHNOLOGIES more than one (1)
year after the accrual of the cause of action therefore.
7. ALTERATIONS TO
EQUIPMENT: The subscriber agrees not to tamper with, alter, adjust, add to,
disturb, move, remove or otherwise interfere with the systems described herein,
nor permit the same to be done by others. If there is there is a breach of the
foregoing obligation, Subscriber will pay R.O.B.A.R. TECHNOLOGIES an additional
amount for any repairs that are necessary to maintain the integrity of the
system. Subscriber hereby authorizes and empowers R.O.B.A.R. TECHNOLOGIES, its
agents or employees, to make any changes in, or alterations to, the equipment at
the request of the Subscriber at an additional expense to the Subscriber.
8. INCREASES IN SERVICE
FEES: Notwithstanding the terms and conditions set forth herein, after the
expiration of the initial term of this Agreement, R.O.B.A.R. TECHNOLOGIES may,
at any time, increase the fees and charges upon giving the Subscriber notice in
writing. In event Subscriber shall be unwilling to pay the increased monthly
charge, the Subscriber may terminate this Agreement upon giving notice in
writing to R.O.B.A.R. TECHNOLOGIES. Failure to notify R.O.B.A.R. TECHNOLOGIES
will constitute Subscriber's consent to the increase and all other terms and
conditions of the Agreement shall remain in full force and effect.
9. COMMUNICATIONS
CIRCUITS: Subscriber is responsible for the cost and maintenance of all
telephone or other communication circuits required for dutiful transmission and
system access. All data files are transmitted over Communication Company
circuits, which are wholly beyond the control and jurisdiction of R.O.B.A.R.
TECHNOLOGIES and are maintained by the Communications Company. If these
communication circuits are not functional for any reason, the data files may not
accurately or completely reach R.O.B.A.R. TECHNOLOGIES facility or equipment.
R.O.B.A.R. TECHNOLOGIES cannot be responsible for the continued operation or
neither functioning of these communication circuits nor the reliability of the
data files being received over them.
10. SOFTWARE/HARDWARE
IMPEDANCE: Subscriber understands that various hardware and software
technologies exist that may interfere with the reliable backup processes. Some
hardware and software examples are, but not limited to Network Firewalls,
Internet Gateways, Network Security Appliances. Subscriber also understands that
in order to maintain complete and accurate backups it is necessary for the
Parent Software that generated the data to be closed during the scheduled backup
periods. R.O.B.A.R. Technologies and/or its affiliates shall in no wise be held
responsible for any obstruction or impedance of backup services by any type of
hardware and
software.
11. SUBSCRIBER
RESPONSIBILITIES: It shall be the sole responsibility of the Subscriber to
maintain internet based services to allow the successful transportation of data.
It shall be the sole responsibility of the Subscriber to maintain in force
procedures that permit systems and servers that rely on the backup services
provided by R.O.B.A.R. Technologies to be powered on and functioning properly
during the regular scheduled backup times.
12. DEFAULT AND
TERMINATION: This Agreement may be terminated by either party for breach of
contract of the other party, provided written notice of such breach is given and
such breach is not cured within ten (10) days of receipt of such notice. Upon
the curing of such breach of contract, the party claiming such breach shall give
written notice that the breach has been cured and that the Agreement continues
in full force and duration. This Agreement may also be terminated upon notice of
R.O.B.A.R. TECHNOLOGIES in the event R.O.B.A.R. TECHNOLOGIES computer equipment,
communication circuits, or other equipment are destroyed by fire, other
catastrophe, or by any other means or is so substantially damaged that it is
impractical to continue the service to the Subscriber. This Agreement may also
be suspended upon written notice of the Subscriber that the system of the
Subscriber has been destroyed or damaged by fire or other catastrophe and that
the system must be replaced or repaired. The Agreement shall resume upon repair
or replacement of the Subscriber's system.
13. COMPLETE AGREEMENT:
This document, with specified addenda, is a complete agreement. Any
representation, promise, condition, inducement or warranty, express or implied,
verbal or written, unless expressed in writing in this Agreement or any Addendum
thereto, shall not bind either party and the terms and conditions hereof apply
as printed without alteration or qualification except as specifically endorsed
thereon in writing. A judicial determination nullifying any clause or condition
herein shall not be deemed to nullify the
balance of this
Agreement, which shall remain in full force and effect.